The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners. EAP peer representatives are trained to provide three distinct, but interrelated, services that include assessment, support, and referral services, professional standards, and critical incident response.

•   SPR Flight Attendant 
  •   AFA member in good standing
  •   Successful completion of Basic EAP Training
  •   Must be on the EAP Committee
  •   Must be willing to attend Advance EAP Training at the next offering
  •   Computer skills
  •   Strict confidentiality

Employee Assistance Program/Professional Standards Committee

Qualifications

The AFA EAP Committee consists of over 200 specially trained active flight attendants who assist members, their families, and partners with personal and work-related problems that could affect or are affecting their health and well-being, on and off the job.

Qualifications include:

• Willingness to attend the requisite EAP training(s)
• Adherence to EAP policies, procedures, and standards of ethical conduct
• Ability to maintain the confidentiality of sensitive and personal information
• Ability to remain publicly apolitical on internal AFA matters
• Maintenance of member-in-good-standing status
• Ability to remain in good standing with the company

Additional qualifications and an electronic application are available on the AFA EAP website at

http://www.afanet.org/eap.

Purpose and Scope

The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners. EAP peer representatives are trained to provide three distinct, but interrelated, service that include:

Specific Duties and Responsibilities

Assessment, Support, and Referral Services

• Assist members in identifying and developing an action plan to address personal and work-related concerns
• Provide support to a troubled Flight Attendant (TFA) during the problem resolution process
• When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it

Professional Standards

• Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention

Critical Incident Response

• Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job

Communication

• AFA EAP services are delivered by local EAP Committee Members who receive support and guidance from a Local EAP Chairperson.
• The Local Chairperson is responsible for the promotion and enhancement of EAP services within her/his respective Local Council. The Local EAP Chairperson:
  • Routinely communicates with the LEC Officers on non-confidential matters
  • Remains available to consult around EAP-related issues and events that are or
  • could impact the membership
  • Recommends specialized activities as needed to address local needs
• The MEC EAP Chairperson is responsible for the promotion and enhancement of EAP services across all Local Councils within her/his respective MEC. The MEC EAP Chairperson works with and through the Local Committee Members and chairs to coordinate and deliver EAP member services at her/his carrier consistent with the AFA EAP mission, policies, procedures, and code of ethics (outlined in AFA’s Constitution and Bylaws and EAP Training Manual.)
• The International EAP office is a clinical and administrative resource in the continual development, coordination, and enhancement of EAP services within AFA
• Any AFA committee appointed by the LEC and empowered to conduct discussions with management on behalf of the flight attendants must first meet with the LEC Officers prior to forming any agreement to gain the direction of the LEC
• The committee will not make any policy that conflicts with LEC, MEC, or AFA policy

The Association of Flight Attendants Employee Assistance Program (AFA EAP) is a confidential resource available to Members, their families and their partners to assist with personal, as well as work-related concerns.

AFA EAP provides three distinct but interrelated services, including:

• Assessment, support and resource referral
• Advancement of professional standards through conflict resolution
• Response to critical and traumatic incidents.

AFA’s objective in providing these services is to enhance the health, safety and wellbeing of its Union family with the highest quality of peer support services available with the EAP industry.

The Employee Assistance Program (EAP) provides three (3) distinct but interrelated human services: EAP Services (EAPS); Professional Standards (PS); and Critical Incident Response (CIR).

EAPS:
Offers emotional support and assistance to Flight Attendants, their partners, and families, whether the issues are of a professional or personal nature. Peer counselors provide assessment support and referral services for a wide range of issues such as domestic abuse, depression, and work-related stress.

PS:
Provides conflict resolution, coaching and strategies to those in need. Flight attendants are encouraged to contact the EAP Committee to resolve conflicts with flying partners rather than requesting action from management.

CIR:
Renders emergency response in the aftermath of a critical incident or workplace trauma (ranging from turbulence to catastrophic accidents, as well as physical assaults, threats/violence, etc.)