GRIEVANCE

LAS

Chair Melissa Macejack

Yolanda Serrano Spirit Airlines Association of Flight Attendants AFA - CWA

DFW

Chair Yolanda Serrano

DTW/ACY

Chair Deborah Crowley

ORD

Chair Colleen Burns

FLL

Chair Michele Murphy

MCO

Chair Shannon Huggins

Gena Gambuto

MEC Grievance Committee Chair

Teri Davison

MEC Grievance Vice Chair

A Few Words About

our Grievance Team

The Grievance Committee consists of one MEC Chairperson, MEC Vice-Chairpersons and Local Grievance reps. You should always reach out to your local grievance reps for NOI’s. Your MEC Chair and Vice chair handle group grievances.

To contact any member of the Grievance Committee, email grievance@spiritafa.com.

remind, reminder, remember
TIP #1

If questioned about a complaint letter, ask the inquirer to email it to you. Immediately email your Local Grievance Committee before providing a written response.

remind, reminder, remember
TIP #2

You’re entitled to AFA representation ANYTIME you participate in a discussion or meeting with management.

remind, reminder, remember
TIP #3

If you receive a Letter of Discipline and you disagree, you may have a grievance filed on your behalf.

remind, reminder, remember
TIP #4

Your Grievance case will only be as strong as you make it! Please be sure to provide all required information in a timely manner. You will be asked to provide a fact-based statement–so start working on that as soon as possible.

GRIEVANCE HOT TOPICS

Recently, our Flight Attendant group have expressed concerns about the company’s agreement with LSG to change commission payments to the Global Cash Card. This change has raised various concerns and caused various issues when attempting to use/access funds.

You’re entitled to AFA representation ANYTIME you participate in a discussion or meeting with management. Often times Flight Attendants are contacted by a supervisor to request information. Before continuing the conversation, ask them: “Could this conversation result in discipline against me or another…

The Foundation of Any Grievance is Citing How the Company Violated the Contract:

There are two kinds of grievances: grievances challenging Company actions that violate your contract (such as scheduling violations) and grievances challenging Company discipline.

This Committee’s primary objective is to enforce the Contract and protect all Flight Attendants against arbitrary and unjust disciplinary action.

The Chairperson coordinates the processing of MEC Grievances and works directly with AFA-CWA Staff Attorneys. The Committee works with Local Grievance representatives to secure the best possible procedures for all Flight Attendants in the arbitration of their Grievances, compiles and distributes results of settlements and System Board Decisions.

Specific Duties and Responsibilities

  • Enforce the contract
  • Represent all Flight Attendants when unjust discipline is issued
  • Collect evidence and establish that the alleged violation has occurred. Solicit documentation as needed.
  • Clearly and persuasively explain the Union’s position concerning a grievance
  • Frankly explain to a grievant when there is little or no chance of winning a grievance
  • File grievances; ensure that time limits are met for filing
  • Handle initial grievance hearings; report the results to the LEC Officers and the grievant
  • Keep complete files on assigned cases using manual and electronic systems
  • Assist Union attorneys in preparing grievances for System Board
  • Keep the grievant informed about the processing of his/her grievance
  • Review material, handle correspondence, and keep the LEC Officers well informed of current grievance developments
  • Communicate regularly with the membership about decisions on local grievances, promote wins and explain ramifications of a loss
  • Write grievance articles for local membership communications upon request by the LEC Officers

The Grievance Committee is available to help you with:

  • Guidance and assistance in situations where contractual violations have occurred
  • Representation in disciplinary meetings and hearings

Grievance Committee

This committee is composed of members interested in representing their fellow Flight Attendants in situations regarding contractual violations and disputes with management.

 

Qualifications include:

 

  • Willingness to attend the requisite grievance training(s)
  • In-depth knowledge of the contract
  • Understanding of the principles of just cause
  • Adherence to committee policies, procedures, and standards of ethical conduct
  • Ability to maintain the confidentiality of sensitive and personal information
  • Maintenance of member-in-good-standing status
  • Ability to remain in good standing with the company
  • Willingness to do ongoing committee work on a volunteer basis

 

Purpose and Scope

The Grievance Committee’s primary responsibility is the protection of all Flight Attendants against arbitrary and unjust disciplinary action and to uphold the collective bargaining agreement.

 

Specific Duties and Responsibilities

  • Enforce the contract
  • Represent all Flight Attendants when unjust discipline is issued
  • Collect evidence and establish that the alleged violation has occurred. Solicit documentation as needed.
  • Clearly and persuasively explain the Union’s position concerning a grievance
  • Frankly explain to a grievant when there is little or no chance of winning a grievance
  • File grievances; ensure that time limits are met for filing
  • Handle initial grievance hearings; report the results to the LEC Officers and the grievant
  • Keep complete files on assigned cases using manual and electronic systems
  • Assist Union attorneys in preparing grievances for System Board
  • Keep the grievant informed about the processing of his/her grievance
  • Review material, handle correspondence and keep the LEC Officers well informed of current grievance developments
  • Communicate regularly with the membership about decisions on local grievances, promote wins and explain ramifications of a loss
  • Write grievance articles for local membership communications upon request by the LEC Officers

 

Communication

  • Act as liaison between the membership and the Local Executive Council (LEC) Officers.
  • The Local Chairperson will act as a liaison between the Local Committee and the MEC Committee Chairperson.
  • Coordinate with the Local Chairperson of the committee regarding all activities
  • Collaborate with other AFA committees as needed
  • Report to the LEC Officers on any discussion with management
  • Any AFA committee appointed by the LEC and empowered to conduct discussions with management on behalf of the flight attendants must first meet with the LEC Officers prior to forming any agreement to gain the direction of the LEC
  • The committee will not make any policy that conflicts with LEC, MEC, or AFA policy