Employee Assistance Program/Professional Standards Committee

For assistance, contact our Employee Assistance Program/Professional Standards Committee at EAP@spiritafa.com.  You can find a list of Committee Members on your Local Council Committees page.  For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.

The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners.  EAP peer representatives are trained to provide three distinct, but interrelated, services that include assessment, support, and referral services, professional standards, and critical incident response.

  • Assessment, Support, and Referral Services
    • Assist members in identifying and developing an action plan to address personal and work-related concerns
    • Provide support to a troubled flight attendant (TFA) during the problem resolution process
    • When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it
  • Professional Standards
    • Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention
  • Critical Incident Response
    • Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job

The EAP and Professional Standards Committee is available to help you with:

  • Personal and work problems
  • Support after a critical incident
  • Assistance in conflict situations with coworkers (F/A and pilots)

DUTIES & RESPONSIBILITIES

Employee Assistance Program/Professional Standards Committee

Composition and Qualifications
The AFA EAP Committee consists of over 200 specially trained active flight attendants who
assist members, their families, and partners with personal and work-related problems that could
affect or are affecting their health and well-being, on and off the job.

Qualifications include:

  • Willingness to attend the requisite EAP training(s)
  • Adherence to EAP policies, procedures, and standards of ethical conduct
  • Ability to maintain confidentiality of sensitive and personal information
  • Ability to remain publicly apolitical on internal AFA matters
  • Maintenance of member-in-good-standing status
  • Ability to remain in good standing with the company
  • Additional qualifications and an electronic application are available on the AFA EAP website at http://www.afanet.org/eap.

Purpose and Scope
The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners.

Specific Duties and Responsibilities

Assessment, Support, and Referral Services

  • Assist members in identifying and developing an action plan to address personal and work-related concerns
  • Provide support to a troubled Flight Attendant (TFA) during the problem resolution process
  • When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it

Professional Standards
Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention.

Critical Incident Response
Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job.

Communication
AFA EAP services are delivered by local EAP Committee Members who receive support and guidance from a Local EAP Chairperson. The Local Chairperson is responsible for the promotion and enhancement of EAP services within her/his respective Local Council.

The Local EAP Chairperson:

  • Routinely communicates with the LEC Officers on non-confidential matters
  • Remains available to consult around EAP-related issues and events that are or could impact the membership
  • Recommends specialized activities as needed to address local needs
  • The MEC EAP Chairperson is responsible for the promotion and enhancement of EAP services across all Local Councils within her/his respective MEC.
  • The MEC EAP Chairperson works with and through the Local Committee Members and chairs to coordinate and deliver EAP member services at her/his carrier consistent with the AFA EAP mission, policies, procedures, and code of ethics (outlined in AFA’s Constitution and Bylaws and EAP Training Manual.)
  • The International EAP office is a clinical and administrative resource in the continual development, coordination, and enhancement of EAP services within AFA
  • Any AFA committee appointed by the LEC and empowered to conduct discussions with management on behalf of the flight attendants must first meet with the LEC Officers prior to forming any agreement to gain the direction of the LEC
  • The committee will not make any policy that conflicts with LEC, MEC, or AFA policy

EAP/PS FAQs

See Section 13 page 1 part B of our current contract.

See Section 23, page 6, #9 in the contract.

Employee Assistance Program/ Professional Standards Committee

GWENN DAVIDSON

MEC EAP/PS COMMITTEE CHAIR

Took Office: July 1, 2017
Term End: June 30th, 2020

“Alone we can do so little; together we can do so much.”  Helen Keller 
“My life before Spirit was primarily working in various areas of Social Work and I discovered that I missed helping other people with everyday life problems and challenges. 
 After negotiations and we got our first contract I was informed of the Employee Assistance Program committee and what it involved.  This was the answer to the void left with me after my social work 
career. I volunteered in 2007 and have been involved in EAP ever since.  Our team has grown and I am so thrilled that other flight attendants have stepped up to the plate and as an elected MEC chairperson I have the honor to work with all the EAP P/S representatives.”

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