For assistance, contact our Hotel Committee at Hotel@Spiritafa.com.  You can find a list of Committee Members on your Local Council Committees page.  For your convenience, a list of Committee Chairs and links to the Local Committee lists are below.

The Hotel Committee investigates Flight Attendant complaints about hotel facilities and transportation providers and periodically inspects these facilities for any decline in quality.  Members of this committee survey potential facilities and attempt to eliminate or avoid any possible problems involving transportation or layover facilities.

  • Act in an advisory role to the LEC Officers regarding hotel and transportation issues
  • Monitor and investigate Flight Attendant write-ups of issues involving hotels, transportation, and any associated safety concerns
  • Review current and potential future layover sites for compliance with contract language
  • Coordinate with the Grievance Committee regarding any possible contractual violations concerning hotel or transportation issues on members’ behalf
  • Attend management briefings and coordinate with management counterparts regarding union input to potential future accommodations

The Hotel Committee is available to help you with:

  • Concerns about hotels and transportation providers (through feedback provided via iCrew)
  • Providing information about hotels and the hotel selection process

To contact ALL Hotel Reps email hotel@spiritafa.com

Hotel Committee

DUTIES & RESPONSIBILITIES 

This committee is composed of members interested in representing their fellow Flight Attendants in situations regarding contractual violations and disputes with management.

Qualifications include:

  • Good organizational and communication skills
  • Knowledge of the hotel section of the current contract
  • Knowledge of hotel-industry terminology and practices
  • Ability to attend regular Hotel Committee meetings
  • Adherence to committee policies, procedures, and standards of ethical conduct
  • Ability to maintain confidentiality of sensitive and personal information
  • Maintenance of member-in-good-standing status
  • Ability to remain in good standing with the company
  • Willingness to do ongoing committee work on a volunteer basis
  • Some travel may be required to attend meetings and conduct hotel site visits.

Purpose and Scope

To investigate Flight Attendant complaints about hotel facilities and transportation providers and to periodically inspect these facilities for any decline in quality. The Chairperson of this committee will act to survey potential facilities and attempt to eliminate or avoid any possible problems involving transportation or layover facilities.

Specific Duties and Responsibilities

  • Act in an advisory role to the LEC Officers regarding hotel and transportation issues
  • Monitor and investigate Flight Attendant write-ups of issues involving hotels, transportation, and any associated safety concerns
  • Review current and potential future layover sites for compliance with contract language
  • Coordinate with the Grievance Committee regarding any possible contractual violations concerning hotel or transportation issues on members’ behalf
  • Attend management briefings and coordinate with management counterparts regarding Union input to potential future accommodations

Communication

  • Act as liaison between the membership and the Local Executive Council (LEC) Officers.
  • The Local Chairperson will act as liaison between the Local Committee and the MEC Committee Chairperson.
  • Coordinate with the Local Chairperson of the committee regarding all activities
  • Collaborate with other AFA committees as needed
  • Report to the LEC Officers on any discussion with management 
  • Any AFA committee appointed by the LEC and empowered to conduct discussions with management on behalf of the flight attendants must first meet with the LEC Officers prior to forming any agreement to gain the direction of the LEC
  • The committee will not make any policy that conflicts with LEC, MEC, or AFA policy

There are two (2) tools available for you to voice your complaints:  the CIS (Crew Information System) and the iCrew app (for both Android and iPhone users). 

Click here to download instructions for the CIS and Icrew procedure

 If you have a layover hotel or transportation concern, first document the issue by writing it up in the CIS system. CLICK HERE to create a CIS (Crew Information System) account.

Our collective bargaining agreement (CBA) provides a list of minimum standards inSection 4.A (Travel Expenses).  These standards shall be no less favorable than the pilots.  It is IMPORTANT to understand; this section does NOT require the Flight Attendant group to have the SAME hotels as the pilots rather the minimum standards each hotel must meet shall be no less favorable.  The no less favorable clause does not apply to “preferred” items, as these items are not required (hence the word “preferred”).  These are the standards the Company and your AFA hotel committee use when determining whether to approve or deny hotels for crew use.  If you feel a hotel property does not meet the minimum standards in Section 4.A.3., you will need to file BOTH a ticket through the support center AND a CIS report. 

If you have tried to address your complaint with the hotel front desk and you don’t get your complaint resolved, your next step is to log your complaint into CIS.  The CIS is now monitored by the AFA and all complaints go directly to Hotel Connections.  Hotel Connections can then address your complaints with the hotel.  If you choose to only file a ticket, and NOT use CIS, the process takes much longer.  The AFA will file your complaint with the company, who will then address the issue with Hotel Connections, who will then bring up your issue with the hotel.  IT IS MUCH BETTER FOR EVERYONE to address your issue with Hotel Connections first through the CIS, as this will often get the issue resolved quicker.  Again, CIS is now monitored by the AFA.  However, the CIS should not be used as a replacement for the support center ticket system.  Always remember: If the CBA is being violated, you will still need to file a ticket.

Should you have a problem with a hotel, these are the steps you should take and in this order:

1.)    Contact the front desk.  You may request a different room if the offered solution is not to your satisfaction.  If the hotel is full, or they are unable to solve the problem, move on to step 2, otherwise, skip to step 3.

2.)    Call Crew Scheduling to request alternate accommodations under CBA section 4.A.6.  This may take some time.  Be prepared to wait as Crew Scheduling sources you a new hotel.  Chances are if our crew hotel is fully booked, our alternate hotels may be experiencing the same situation.

3.)    File a complaint using the CIS.  This will let Hotel Connections know of the issue and they can address it with the hotel directly.

4.)    If the issue is in violation of the CBA, open a ticket on the support center.  One of your local hotel committee representatives will review your issue and file a complaint with the company on your behalf if need be.

These are the ONLY STEPS you should take to resolve a hotel issue.  You will notice that “post your complaint on social media” is not one of the steps.  This is because posting your complaint on social media is almost the literal equivalent of doing nothing.

Special note for step 1; when speaking with the front desk:  BE POLITE.  Do not be accusatory.  A little bit of tact in your approach will often yield a much more favorable outcome.

Special note for step 2DO NOT call Hotel Connections directly.  AFA cannot request tapes of any calls to/from Hotel Connection for evidence.  Deal with Crew Scheduling ONLY.

So what types of hotel complaints should be filed using CIS?  Really, anything that bothers you. Cleanliness issues, issues which cause you to not get proper rest, not having open food options nearby, the condition of the hotel or your room, being made to wait for a room to become available, safety concerns, issues with the staff, and issues with transportation… Anything that you do not like about a hotel.  Please note:  You will need to give specific dates, your room number, and inbound flight number to complete the form.

If you have any questions, please reach out to one of your local hotel committee representatives. 

CLICK HERE to create a CIS (Crew Information System) account.

Layover Safety

Article Provided by the United AFA Hotel & Transportation Committee

We often consider activity onboard the aircraft when reviewing safety and security procedures, but personal safety at layover locations should also be at the forefront of safety in our work environment.  Please review the following hotel safety guidelines:

  • Do not mention room numbers in the presence of other hotel guests and request hotel staff not to announce your room number.
  • Do not “check-in” or post layover hotel locations on any social media network.
  • Insist that the crew sign-in sheet be kept in a secure place.
  • Try to have rooms assigned close to other crewmembers, when possible.
  • Prior to closing the room door, check your room with a fellow crewmember and use your suitcase to prop the door open.
  • When you are alone on the layover, you might consider requesting hotel security or other staff to escort you to your room and wait while you inspect the entire room.
  • Check closets, under beds, behind drapes and the bath. Ensure the phone is working and you can directly dial 911 or other emergency number, if needed and it’s locally available.
  • Take note of the number of fire exits, where they are located and if re-entry is possible from floor to floor.
  • Once inside the room and the door is closed, use all available door and window locks.
  • While at the layover hotel, keep personal luggage in your possession or secured at all times.  Leave valuables at home or place them in the hotel safe.
  • Place your room key and your flashlight at your bedside and keep in mind that we stay in some areas subject to earthquakes and tornadoes so review available hotel emergency procedures.
  • Verify with the front desk the identity of anyone at your room door, including room service, before allowing them inside.

MEC Hotels Committee

JASON KACHENMEISTER

MEC HOTELS COMMITTEE CHAIR

Took Office: July 1, 2017  
Term Expires: June 30, 2020 
“A hotel is a place where you rest on layovers.”

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